Faqs

FAQs (Frequently Asked Questions)

Welcome to the Peeny Shop FAQ page! Here, we’ve answered some of the most common questions about our products, orders, and services. If you need further assistance, feel free to reach out to us!

1. What products do you sell?

At Peeny Shop, we offer a variety of products across three main collections:

  • Health & Beauty: Skincare, wellness products, beauty tools, and more.
  • Watches: Stylish and functional timepieces for every occasion.
  • Kitchen Essentials: Cookware, utensils, gadgets, and storage solutions for your kitchen.

2. How can I place an order?

Placing an order is easy! Simply browse through our website, select the products you wish to purchase, and add them to your cart. When you’re ready, go to the checkout page, enter your shipping information, and choose your preferred payment method. Once your payment is processed, we’ll confirm your order and start preparing it for shipment.

3. Do you offer international shipping?

Yes! We offer international shipping to many countries. Shipping fees and delivery times vary depending on your location. During checkout, you’ll see the available shipping options and costs based on your address.

4. Can I cancel or modify my order?

Orders can only be modified or canceled within a short period after they are placed. If you need to make changes, please contact our customer support team as soon as possible at [email address]. Once the order has been processed or shipped, we may not be able to make any changes.

5. What payment methods do you accept?

We accept various payment methods, including:

  • Credit and Debit Cards (Visa, MasterCard, American Express, etc.)
  • PayPal
  • Other secure payment gateways (depending on your region)

6. How do I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your order through the carrier’s website.

7. Do you offer gift cards?

Yes, we offer gift cards in various denominations. Gift cards are perfect for any occasion and can be redeemed online at checkout.

8. How can I contact customer support?

If you have any questions or need assistance, feel free to reach out to us. Our customer support team is available via:

  • Email: [your email address]
  • Phone: [your phone number]
  • Live Chat: Available on our website (during business hours)

9. What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your product, we offer a return policy within 30 days of delivery. Products must be unused and in their original packaging. Please visit our Returns & Exchanges page for full details.

10. Are your products safe to use?

Yes! We prioritize the safety and quality of all products we sell. We only partner with reputable manufacturers who follow strict safety standards. For health and beauty products, we ensure that all ingredients and materials meet industry guidelines. Always follow usage instructions and consult a professional if you have any specific concerns.

Have more questions? Feel free to reach out to our customer support team for assistance. We’re here to help make your shopping experience with Peeny Shop as smooth and enjoyable as possible!

Thank you for shopping with us!