Return Policy
At Peeny Shop, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return policy to make the process easy for you.
Returns
- You can return items within 30 days from the date of delivery.
- To be eligible for a return, the product must be unused, in its original packaging, and in resellable condition.
- Products that are damaged or opened cannot be returned, unless the item is defective or faulty upon arrival.
How to Return an Item
- Contact our customer service team at mdwahib4@gmail.com or call +971 58 136 0586 to initiate a return.
- Provide your order number and the reason for the return.
- Once your return request is approved, we will send you detailed instructions on how to return the item.
- Ship the product back to us at the address provided. Please note that return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
Refunds
- Once we receive your returned item, it will be inspected to ensure it meets our return criteria.
- If approved, your refund will be processed to your original payment method within 7–10 business days.
- Shipping fees are non-refundable unless the return is due to an error on our part.
Exchanges
- We do not currently offer direct exchanges. If you'd like a different item, please return the original item and place a new order.
If you have any questions or concerns about your return, please don't hesitate to contact our customer service team. We’re here to assist you!
Thank you for shopping with Peeny Shop!